Refund & Cancellation Policy

Last updated: 26 October 2026

This policy covers payments merchants make to Sambasiva Group Private Limited for Lipi Commerce: wallet recharges, subscription fees, commission and the security deposit. Payments your own customers make in your store go to your own payment gateway account and are refunded by you under your store's policy.

1. Cancelling your subscription

You can cancel at any time by writing to director@sambasivagroup.com from the email address on your account.
Your store keeps running until the end of the period already paid for.
Subscription fees and commission already debited from your wallet are not refunded, and part-periods are not refunded pro rata.

2. Wallet balance and security deposit

An unused spendable wallet balance is refundable when you close your account, less any amount you owe us. The security deposit is held for the term set out in your Merchant Agreement and is then adjusted against your future invoices rather than paid out. If you close your account before it matures, it is returned after outstanding dues are settled.

3. Duplicate or wrong charges

If you were charged twice or charged the wrong amount, email us with the date and amount. We check it against the payment gateway record and refund the difference in full. If money left your account but the recharge did not complete, the payment was usually authorised but not captured; your bank releases it automatically, normally within 5 to 7 working days.

4. How long a refund takes

Approved refunds are initiated within 7 working days and go back to the original payment method (card, UPI or net banking). Your bank then typically takes 5 to 10 working days for cards, and less for UPI and net banking. We give you the gateway reference so you can trace it.

5. Not refundable

Third-party costs already paid on your behalf, such as domain registration and WhatsApp messaging charges.
Fees for services already delivered.
Amounts adjusted against dues you owe us.

6. Disputes

Please contact us before raising a chargeback; we can usually settle it faster. We acknowledge complaints within 48 hours and resolve them within 30 days. Unresolved disputes are subject to the exclusive jurisdiction of the courts at Vuyyuru, Andhra Pradesh, India.

Lipi Commerce is a product of Sambasiva Group Private Limited, trading as Lipi Technologies.
CIN U53200AP2025PTC122731 · PAN ABSCS1047F · GSTIN 37ABSCS1047F1Z4
Registered office: D.No. 4-72, Main Road, Near Library, Pedaogirala, Akunuru Post, Vuyyuru Mandalam, Krishna District, Andhra Pradesh – 521245
director@sambasivagroup.com · +91 91772 35557

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