Service Delivery & Shipping Policy

Last updated: 26 October 2026

Nothing physical is shipped. Lipi Commerce is software sold as an online subscription. There are no delivery charges and no shipping address is needed. Everything is delivered electronically to the email address and account you register with.

1. When you get access

Your merchant account is activated once payment is confirmed. That usually takes minutes, and at most one working day if a payment needs manual verification. Your store is then set up and we email you the admin login when it is ready. Invoices are emailed to the address on your account.

2. Wallet recharges

A wallet recharge is credited to your balance as soon as the payment gateway confirms it. If the money has left your account but your balance has not updated within one working day, email us with the payment reference.

3. Support

Support runs Monday to Saturday, 10am to 7pm IST, excluding public holidays, at director@sambasivagroup.com or +91 91772 35557. We acknowledge within 48 hours. A store that cannot take orders is treated as urgent and worked on immediately, including outside those hours.

4. Products sold by merchants

Physical goods sold in a merchant's own store are shipped by that merchant, under the shipping and returns policy shown in their store.

Lipi Commerce is a product of Sambasiva Group Private Limited, trading as Lipi Technologies.
CIN U53200AP2025PTC122731 · PAN ABSCS1047F · GSTIN 37ABSCS1047F1Z4
Registered office: D.No. 4-72, Main Road, Near Library, Pedaogirala, Akunuru Post, Vuyyuru Mandalam, Krishna District, Andhra Pradesh – 521245
director@sambasivagroup.com · +91 91772 35557

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